ISN was awarded the Secretary Loan Servicing contract by the U.S. Department of Housing and Urban Development (HUD) and began work on October 9, 2021. We look forward to working with all stakeholders on the program. ISN processes the loan servicing activities associated with Partial Claim Subordinate Mortgages and other HUD Programs (Good Neighbor Next Door, Hope for Homeowners, Insured 235 Capture Program, Emergency Homeowner Loan Program, Asset Control Area Program & Purchase Money Mortgage Program ) for FHA insured loans from mortgage lenders to HUD.
ISN reviews claims that are filed against FHA insurance funds considering two primary objectives:
ISN processes approximately 100,000 loan servicing activities each month that are associated with the above referenced HUD Programs.
Examples of the types of activities include:
If you received a notice regarding the servicing of a subordinate mortgage loan held by the Department of Housing and Urban Development (HUD). This revised notice was to clarify that only the servicing of your HUD subordinate mortgage is being transferred to Information Systems & Networks Corporation (ISN) on October 9, 2021. This does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer. A HUD subordinate mortgage loan type may be one of the following:
This servicing transfer means that after this date ISN Corporation will be servicing your HUD subordinate mortgage loan and answering questions related to the HUD programs listed above. Nothing else about your HUD subordinate mortgage loan will change.
Again, this does not affect the servicing of your primary first mortgage loan and you should continue to make payments to your regular first mortgage servicer.
If you have any questions about your subordinate mortgage loan, you should first contact the FHA Resource Center who will properly route your inquiry. You may reach the FHA Resource Center at: 1-800-225-5342 Monday through Friday, between 7:00 a.m. to 7:00 p.m. Central Standard Time.
Visit HUD’S knowledge base to obtain answers to frequently asked questions 24/7 at https://www.hud.gov/answers
Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays. E-mail: answers@hud.gov
Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339. Fax: 1-800-609-9826
FOR ALL REVERSE MORTGAGE- (HECM) RELATED INQUIRIES: NOVAD MANAGEMENT CONSULTING Phone: 1-800-CALLFHA (1-800-225-5342)
HECM Servicer Inquiries: hecmservicing@novadconsulting.com
HECM Payoff Requests: hecm.payoffs@novadconsulting.com
FAX: 405.724.7800; 405.724.7833; 405.724.7854
| Service Category | Email Contact |
|---|---|
| Servicing Inquires | PCServicing@hud.gov |
| Payoff Requests | PCPayoffs@hud.gov |
| Partial Claims | PCPartialclaims@hud.gov |
| Subordination Requests | PCSubordinations@hud.gov |
| Release Requests | PCReleases@hud.gov |
| Mortgagee Partial Claim document submittal | PCDocs@hud.gov |
| Bankruptcy, Legal Notices, and Congressional | PCLegal@hud.gov |
The Mortgagee, Borrower, or other Authorized Third Party may request a payoff statement for a HUD Secretary-Held lien. The payoff statement quote will contain the sum of all partial claims that have been paid related to the FHA Case number.
Partial Claim payoff requests may be submitted through various methods. The most efficient and preferred method is to use the self-service SMART Integrated Portal (SIP) at https://sip.hudnsc.org/ to receive payoff statements in minutes versus days for other options.
If you prefer, written payoff requests may be submitted to HUD’s Secretary-Held servicing contractor, Information Systems & Networks Corporation (ISN):
The payoff request must include the following:
Written authorization is required in order for ISN to release case-specific information to a third party: The third-party authorization, Power of Attorney, or other documentation showing legal authorization must be signed and dated by the Borrower, with a statement identifying the party to whom they wish ISN to release information.
To provide case-specific information, if the Borrower is incapacitated or deceased, please complete the authorization and provide a copy of the documents granting you legal access to the Borrower(s) loan information (such as a Power of Attorney, if incapacitated, or Letters of Administration, if deceased, etc.).
Incomplete requests are unable to be processed.
Please allow up to five (5) business days for the request to be processed. The payoff statement will include the payoff amount and instructions for submitting the payoff funds via mail or pay.gov.
Each request will be independently processed and must follow all the requirements listed above.
All payoff statements expire in 90 calendar days from the date issued. If a loan closing is rescheduled beyond the good-through-date on the payoff statement, a new payoff must be obtained. Each request will be independently processed and must follow all the requirements listed above.
HUD does not issue wire instructions for Secretary-Held HECMs or Partial Claims. Any Secretary-Held HECM or Partial Claim payoff statement containing wiring instructions is fraudulent. The recipient should immediately contact FHA at answers@hud.gov to report that they have received a possibly fraudulent communication, and to obtain a correct payoff statement.
INFORMATION SYSTEMS & NETWORKS CORPORATION Emails and phone messages will be responded to during normal hours of operation, Monday through Friday, 7:00 AM – 7:00 PM (Central) on all non-Federal holidays.
| Resource Category | Access Link |
|---|---|
| 235 Recapture Checklist | Download |
| 235 Subordination Checklist | Download |
| EHLP DIL Checklist | Download |
| EHLP Short Sale Checklist | Download |
| GNND Subordination Checklist | Download |
| H4H Payoff Checklist | Download |
| Nehemiah Subordination Checklist | Download |
| Partial Claim Subordination Checklist | Download |